Terms and Conditions

Effective Date: 25/12/2026

Welcome to Insto Cosmetics. By accessing or using instoindia.com (the “Site”) and purchasing our products, you agree to be bound by the following Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use the Site.

1. About Us

• Company: Insto Cosmetics
• Registered Office: C-11/19, 47-50, NICE, Satpur, Nashik – 422007, Maharashtra, India
• Contact: +91-253-2956001, +91 9822056882, info@instoindia.com
• Website: instoindia.com

2. Scope of Services

• The Site enables you to browse, select, and purchase cosmetic products. We may update, suspend, or discontinue any product or service at our discretion.
• We strive to provide accurate product information, including descriptions, pricing, and availability. However, we do not warrant that the Site will always be error-free or that product information is complete.

3. Account Registration

• You may need to create an account to place orders. You agree to provide accurate, current, and complete information and to update it as necessary.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Orders and Acceptance

• All orders are subject to acceptance by Insto Cosmetics. We reserve the right to refuse or cancel any order for reasons including product unavailability, inaccuracies in pricing or product information, suspected fraudulent activity, or other legitimate business reasons.
• A contract for the purchase of a product is formed when we send you an Order Confirmation email. You will not be charged until the order is accepted.

5. Pricing and Payment

• Prices are shown in Indian Rupees (INR) and include applicable taxes where required by law, unless stated otherwise.
• We accept the payment methods displayed on the Site at the time of purchase. You agree to provide valid payment details and authorize us to charge the total amount for the order and any applicable shipping fees.
• All payments are processed securely through our chosen payment gateway. We do not store card details on our servers unless required for our operations.

6. Shipping and Delivery

• We will use reasonable efforts to deliver products within the estimated timeframes provided at checkout, subject to product availability and carrier delays.
• Shipping charges, delivery estimates, and service levels vary by location. You will be advised of shipping costs at checkout.
• The risk of loss and title for items purchased pass to you upon delivery to the carrier.

7. Returns, Refunds, and Exchanges

• Our 14-day return and refund policy applies, details of which are provided separately on the Site. Please review that policy for eligibility, procedures, and timelines.
• We do not offer direct product exchanges. If you require a different product, you may place a new order after returning the original item per the return policy.

8. Warranties and Disclaimers

• The Site and all products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Insto Cosmetics disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee that the Site will be secure, uninterrupted, or free from errors, viruses, or other harmful components.

9. Intellectual Property

• All content on the Site, including text, images, logos, graphics, and software, is the property of Insto Cosmetics or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

10. Privacy and Data Security

• Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you consent to our data practices as described in that policy.
• You agree to provide accurate and current information for order processing and communications.

11. Prohibited Uses

• You agree not to misuse the Site or engage in activities including, but not limited to, hacking, data extraction, impersonation, unauthorized access, or distribution of harmful content.
• You may not use the Site in ways that could damage, disable, or impair its functionality or interfere with other users.

12. Limitation of Liability

• To the maximum extent permitted by applicable law, Insto Cosmetics and its affiliates, officers, directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Site or products.
• Our total liability for direct damages arising from a single order shall not exceed the amount paid by you for that order.

13. Indemnification

• You agree to indemnify, defend, and hold harmless Insto Cosmetics and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses arising from your use of the Site, violation of these Terms, or infringement of third-party rights.

14. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India.
• Any disputes arising from or related to these Terms or the Site shall be resolved through amicable negotiation. If unresolved, disputes may be submitted to the courts with appropriate jurisdiction.

15. Compliance with Laws

• You agree to comply with all applicable local, state, national, and international laws and regulations related to your use of the Site and purchase of products.

16. Changes to Terms

• We may modify these Terms at any time. Any changes will be posted on the Site with an updated effective date. Your continued use of the Site after changes constitutes your consent to the updated Terms.

17. Miscellaneous

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
• No waiver of any term will be considered a further or continuing waiver of that term or any other term.

18. Contact Information

• Email: info@instoindia.com
• Phone: +91-253-2956001
• Mobile: +91 9822056882
• Mailing Address: Insto Cosmetics, C-11/19, 47-50, NICE, Satpur, Nashik – 422007, Maharashtra, India